Customer Service Center

SHIPPING & DELIVERY

SimplyRest provides free shipping to anywhere in the contiguous U.S.A.! This can save you hundreds of dollars in shipping charges alone! You will typically receive your items within 7-14 business days, with the adjustable beds taking slightly longer as we ship them to you via professional freight to assure proper handling of your bed. Visit our Shipping Information page for more information.

PRIVACY & SECURITY

SimplyRest holds our customers' privacy in high esteem. We neither sell, nor share, any of your personal information you provide us to complete your purchase transactions. All information is kept in the strictest of confidence. Please visit our Privacy Policy page for more information.

SLEEP TRIAL & REPLACEMENTS

We know buying a new mattress is a personal experience, and we want you to be happy with your purchase. While we strive to make it very easy for you to select the best mattress for you the first time, you can rest easy knowing that you can exchange or return your mattress easily if necessary. If you are not satisfied with your mattress within 90 days, give us a call to obtain an RMA number. Visit our Sleep Trial page for more information.

ORDERING

SimplyRest offers two methods for placing an order. You can call us at 1-888-433-0303 to speak to representative and order over the phone, or you may place an order online. Online checkout offers easy and secure shopping. Our site is tested and guaranteed secure by McAfee and Verisign.

You have the option of checking out anonymously or creating an account when you purchase. The benefits of creating an account include tracking your order online, viewing order history, as well as quick and easy future purchases. Please let us know if you have any questions about the order process.

PAYMENT OPTIONS

SimplyRest accepts Visa, Mastercard, American Express, and Discover credit cards online. Over the phone, we also accept direct transfer checks (e-checks), which work with most savings and checking accounts.

VIEWING ORDERS

To view your your order and order history, log in to your account. On the left of the page, you will find a timeline where you can review previous purchases and order information. Note: To view your orders and order history online, you first must have an account.

UPDATING ORDER/ACCOUNT INFORMATION

If you have an account: First, log in to your account, then click "Manage Account" near the top of the page.

To edit shipping addresses or information on an order

If the order has shipped
It is very important to contact us as soon as possible via phone: 888-443-0303 or email: cs@simplyrest.com.
Updating the shipping address after an item has been shipped may cause delays due to process time to reconsign or redirect your shipment. Some shipping companies charge for this service and we may have to communicate that charge to you. See our terms and conditions for more information related to these costs. 

If the order has not shipped
It is very important to contact us as soon as possible via phone: 888-443-0303 or email: cs@simplyrest.com.
By updating your address before an order has shipped, you can avoid unnecessary delays.