We provide free curbside shipping to anywhere in the contiguous USA. This can save you hundreds of dollars in shipping charges alone! See the FAQs below for more information.
Air beds & are shipped very quickly (weekends not included) with curbside delivery unless otherwise specified. Typically, you'll receive delivery within 7-14 business days.
MEMORY FOAM & LATEX MATTRESSES
Memory foam and latex mattresses are also shipped quickly after you order (weekends not included) with curbside delivery unless otherwise specified. Typically, you'll receive delivery within 7-14 business days.
The adjustable beds take slightly longer as we ship them to you via professional freight to assure proper handling of your bed. Delivery for items shipped via Freight is coordinated with you for your adjustable bed by appointment only. You will be contacted ahead of time to arrange a date and time for your delivery. Our free standard shipping is to the nearest door. Professional set up via White Glove service is available at an additional charge.
Accessories (such as sheets, pillows, and protectors) usually ship via FedEx or UPS and will usually arrive within 7-14 business days. Accessories ship separately from your mattresses and/or adjustable beds.
OUTSIDE THE CONTINENTAL UNITED STATES?
For shipping information to Alaska, Hawaii, Canada, Mexico, or anywhere else in the world, please call us toll free at 1-800-500-4233. SimplyRest does not ship to APO addresses. Free shipping only applies to continental United States.
- How long will it be before I receive my order?
- How do I track the status of my order?
- Will my order arrive all at once or in separate packages or shipments?
- Can I expedite my shipping?
- I placed my order with standard delivery, but I need it sooner!
- Will I have to sign for my packages?
- What is the difference between "White Glove" and "Curbside" delivery?
- Don't see your question here? Call us!
How long will it be before I receive my order?
Accessories are shipped via FedEx or UPS. They arrive in approximately 7-14 business days.
Mattresses and foundations are shipped quickly after you order (weekends & holidays not included), typically via FedEx or UPS. They arrive within 7-14 business days. Please note that mattresses are shipped with curbside delivery by default unless otherwise explicitly stated. Curbside delivery for a mattress does not include a call or appointment for delivery. This curbside delivery method will place the package either at your driveway or nearest door.
Adjustable bases are shipped with a professional freight carrier to ensure proper and careful handling.
Depending on the shipping method selected (either "Curbside" or "White Glove" delivery) and your location, adjustable bases can arrive between 1 and 4 weeks.
Curbside Delivery for Adjustable Bases (2-3 weeks)
This is the quickest way to receive an adjustable base. The adjustable bed is shipped with a professional freight carrier who will bring the package to the curbside of your home, but will not perform any assembly. This delivery is by appointment only and requires a signature, so you can rest easy knowing you wont miss the shipment.
White Glove Delivery for Adjustable Bases (3-4 weeks)
This method is for those who need their adjustable base(s) brought into their home and set up for them. The adjustable bed is shipped with a professional freight carrier to a local delivery company. Once it arrives there, the local delivery company will contact you to schedule a day and time to deliver and set up your adjustable base. This delivery is by appointment only and requires a signature. So, you can let us take care of the moving and lifting without worrying about missing the shipment. Delivery may require an additional week for remote areas and scheduling purposes.
How do I track the status of my order?
You can sign in to your account anytime to check the status of your order.
As an alternative, you may contact our friendly and responsive customer service team with any questions by phone at 888-433-0303, or by email at email@example.com.
Will my order arrive all at once or in separate packages or shipments?
Typically, an order will arrive in 2-3 shipments with accessories being the first to arrive followed by mattresses and finally adjustable beds. Mattresses and foundations are shipped and usually arrive at the same time.
Can I expedite my shipping?
We offer expedited shipping for our accessories (sheets, pillows, protectors). However, since mattresses, foundations, and adjustable beds are much larger, we do not offer expedited shipping for these items.
I placed my order with standard delivery, but I need it sooner!
Please call us at your earliest convenience so that we may discuss options to expedite your shipments.
Will I have to sign for my packages?
Accessories, mattresses, and foundations typically do not require a signature for delivery. Adjustable bases always require a signature for delivery.
What is the difference between "White Glove" and "Curbside" delivery?
"White Glove" is a delivery service that assembles adjustable bases in a room of your home.
"Curbside" is the method where adjustable bases are delivered to the curbside in front of your home.
Don't see your question here? Call or email us for an answer!
Product Information, Expediting Delivery, Sales
888-433-0303 opt 1 | firstname.lastname@example.org
Order Tracking and Status Updates
888-433-0303 opt 2 | email@example.com
TRACK ORDER STATUS
There're three easy ways to check the status of your order.
1. Sign in to your account
2. Email customer service at firstname.lastname@example.org
3. Call our customer service team directly at 1-888-433-0303 opt 2